All refunds are subject to review by Imagen Body Sculpting & Cosmetic Center. If your product arrives damaged, contact our clinic to resolve.
Some products are final sale and not eligible for return; this is indicated on the product page.
It’s common to experience mild reactions such as redness, flakiness, or breakouts when switching to a new product; especially if your skin is not used to pharmaceutical-grade skincare. Many of the products available in the Imagen Shop include resurfacing ingredients, which work to remove impurities and dead skin, which can cause mild irritation. Since these products are highly effective, it is also common for patients to mistakenly use more than needed. Please contact our clinic to discuss how you are using the product and the reactions you’re experiencing.
SHIPPING & DELIVERY POLICY
Your items will ship out within two business days of purchase. Imagen Body Sculpting & Cosmetic Center will determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.
If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2-day shipping, please call us at 402-509-8473 for charges.
SHIPPING AND HANDLING COSTS:
Out of state orders will not be charged sales tax. In-state orders will be charged the sales tax rate at the time of purchase.